Terms of Service
Effective date: July 20, 2026
These terms are intended to describe the relationship between getParkFlow, BTech LLC, and users of the Service. They are not legal advice; property operators should have counsel review their own parking, enforcement, accessibility, privacy, and payment obligations.
1. Acceptance of Terms
getParkFlow is operated by BTech LLC, a New Mexico limited liability company ("BTech," "we," "us"). By accessing or using getParkFlow ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to property owners, property managers, employees, residents, visitors, security staff, and any other users. If you accept these terms on behalf of an organization, you represent that you are authorized to bind that organization.
2. Authority to Use the Service
If you create or manage a property profile, you represent that you are authorized to act for the property owner, operator, management company, association, or other organization responsible for that parking facility. You are responsible for keeping property, contact, billing, and parking configuration information accurate.
3. Software-Only Service
getParkFlow is a software-as-a-service application that helps property teams map lots, manage resident and guest parking passes, route visitor parking payments, send notifications, and support parking enforcement workflows. getParkFlow provides software tools only. We do not own, operate, inspect, patrol, control, manage, or make decisions about your physical parking facility, and we are not a parking operator, towing company, security provider, payment processor, or property manager. All parking, enforcement, towing, payment, and operational decisions are made by you and the property, not by getParkFlow.
4. Accounts and Registration
Managers must create an account to use the Service. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate and complete registration, property, contact, and billing information. getParkFlow may suspend or terminate accounts that violate these terms or create operational, security, payment, or legal risk.
5. Subscriptions, Payments, Stripe, and Platform Fees
getParkFlow uses Stripe for subscription billing, checkout, connected-account onboarding, and payment processing. Property managers may connect a Stripe account to receive eligible parking payments directly into that account. For parking transactions, the property is the merchant of record, Stripe is the payment processor, and getParkFlow provides software and collects the disclosed platform fee. getParkFlow may charge subscription fees and a platform fee as described on the Pricing page or in an order form. Stripe processing fees, chargebacks, refunds, taxes, interchange, payout timing, and connected-account obligations are the responsibility of the property unless expressly stated otherwise. You are responsible for all taxes associated with your use of the Service other than taxes on BTech's net income.
6. Auto-Renewal and Cancellation
Paid subscriptions renew automatically at the end of each billing period (monthly unless otherwise stated) at the then-current rate, using your payment method on file, until cancelled. You may cancel at any time through your account billing settings or by emailing contact@getparkflow.app; cancellation takes effect at the end of the current billing period. Unless required by law, fees already charged are non-refundable and cancelling does not entitle you to a refund for the remainder of a paid period. You authorize BTech and Stripe to charge your payment method for recurring fees until you cancel.
7. Refunds
Subscription fees are non-refundable, including for partial billing periods, except where required by law; you may cancel at any time and keep access through the end of the current period. Visitor and resident parking payments are processed to the property's connected Stripe account, and all parking sales are final as to BTech: refunds, disputes, and chargebacks for those payments are handled by the property, which is responsible for its own refund practices and any resulting fees. If a parking payment is captured but a valid pass cannot be delivered, the property will refund that payment or issue the pass. getParkFlow does not hold parking funds and is not responsible for issuing parking-payment refunds.
8. Property Rules, Enforcement, and Towing
The property is solely responsible for its parking rules, posted notices, permits, signage, towing, booting, and enforcement decisions, communications with residents and visitors, dispute handling, and compliance with lease, HOA, municipal, state, federal, towing-statute, and other applicable requirements. Pass, occupancy, plate-match, and enforcement information in the Service may be inaccurate, delayed, incomplete, or affected by user error or technical issues. You must independently verify before authorizing or performing any tow, boot, citation, or enforcement action, and you assume all risk and responsibility for those actions. getParkFlow does not authorize, perform, direct, or recommend towing or enforcement, and does not provide legal advice, security services, or property-management services.
9. Accessibility and Physical Parking Compliance
getParkFlow can label accessible and van-accessible spaces and can show non-blocking setup guidance based on published accessibility references. These tools are informational product support only. Property owners, operators, and managers remain solely responsible for physical ADA compliance, accessible routes, parking-space dimensions, signage, maintenance, enforcement practices, local code requirements, and legal obligations for their parking facilities. getParkFlow does not certify, audit, or guarantee any property, parking lot, route, count, or policy as compliant.
10. Data, Privacy, and Communications
By using the Service, you consent to the collection and use of information as described in our Privacy Policy. License plate numbers, vehicle information, resident and visitor contact details, property profile information, payment references, email events, and activity records are used to provide and support parking management functionality. You represent that you have all notices, consents, and authority required to enter resident, visitor, vehicle, or enforcement data into the Service, and you are responsible for the lawfulness of the data you submit.
11. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any portion of the Service; (c) submit false, misleading, infringing, or unlawful information; (d) interfere with or disrupt the Service; (e) reverse engineer or attempt to extract source code except as permitted by law; or (f) use the Service to harass, stalk, discriminate against, or unlawfully target any person.
12. Intellectual Property
The Service and related content, features, functionality, software, designs, logos, and documentation are owned by BTech LLC or its licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without written permission.
13. Third-Party Services
The Service relies on third-party providers including Stripe, Supabase, Resend, Vercel, OpenAI (for ParkFlow Assistant), Anthropic (for optional AI-assisted lot import), and other infrastructure vendors. Your use of those services may be subject to their own terms, policies, and availability. getParkFlow is not responsible for third-party service outages, fees, account holds, compliance reviews, model output, or account restrictions.
14. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, or error-free operation. ParkFlow Assistant and AI lot-import output may be incomplete or inaccurate, provides product guidance only, does not inspect current account data unless expressly stated, and cannot approve, deny, refund, change, or execute any parking, payment, access, or enforcement action. You must independently verify AI output before relying on it. getParkFlow does not warrant that the Service will be uninterrupted or error-free, prevent unauthorized parking, guarantee payment collection, produce accurate plate or occupancy data, eliminate enforcement or towing disputes, or ensure legal or accessibility compliance. You use the Service, and rely on its data for any enforcement or parking decision, at your own risk.
15. Limitation of Liability
To the maximum extent permitted by law, BTech LLC, getParkFlow, and their owners, members, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, enforcement or towing disputes, wrongful-tow claims, resident or visitor claims, payment-processing issues, or accessibility-compliance claims, arising from or related to the Service, even if advised of the possibility. In all cases, BTech’s total cumulative liability for all claims arising out of or relating to the Service or these terms will not exceed the greater of (a) the total fees you paid to BTech in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
16. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless BTech LLC, getParkFlow, and their owners, members, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising from your property rules, parking operations, physical facility, data you submit, enforcement or towing decisions, user communications, payment disputes, tax or legal compliance obligations, or violation of these terms or applicable law.
17. Termination
getParkFlow may suspend or terminate access to the Service for violation of these terms, payment failure, security risk, operational risk, legal risk, or misuse, with or without notice. You may cancel your account by using available account tools or by contacting us. Sections that by their nature should survive termination (including payment obligations, disclaimers, limitation of liability, indemnification, and dispute resolution) survive. Certain records may be retained as described in our Privacy Policy or as needed for legal, security, billing, or audit purposes.
18. Changes to Terms
getParkFlow may update these Terms of Service from time to time. We will notify users of material changes by email, in-product notice, or by posting an updated effective date. Continued use after changes take effect constitutes acceptance of the updated terms.
19. Governing Law
These terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of New Mexico and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to the arbitration agreement below, the exclusive venue for any permitted court action is the state and federal courts located in New Mexico, and you consent to personal jurisdiction there.
20. Dispute Resolution; Binding Arbitration; Class Waiver
Please read this section carefully — it affects how disputes are resolved. First, the parties will try to resolve any dispute informally by contacting contact@getparkflow.app and allowing thirty (30) days to resolve it. If unresolved, any dispute arising out of or relating to these terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer or Commercial Arbitration Rules, seated in New Mexico (or by remote/video hearing). Disputes will be conducted only on an individual basis: you and BTech waive any right to a jury trial and any right to bring or participate in a class, collective, consolidated, or representative action. Exceptions: either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or unauthorized access to intellectual property or the Service. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in the New Mexico courts identified above; the remainder of this section stays in force. If the arbitration agreement as a whole is found unenforceable, disputes will be resolved in those New Mexico courts.
21. Miscellaneous
These terms, together with the Privacy Policy and any order form, are the entire agreement between you and BTech regarding the Service and supersede prior agreements on that subject. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions stay in effect. BTech's failure to enforce a provision is not a waiver. You may not assign these terms without our written consent; BTech may assign them, including in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). These terms create no third-party beneficiaries. You consent to receive notices and communications from us electronically.
22. Contact
If you have questions about these terms, email contact@getparkflow.app or visit our contact page.