Clear answers about getParkFlow.
Product fit, AI limitations, data, payments, pricing, and the responsibilities that stay with the property team.
Product and fit
What is getParkFlow?+
getParkFlow is web-based parking operations software for mapped properties and count-based lots. It connects digital passes, parking inventory, plates, residents, visitors, authorized staff workflows, and optional paid parking in one property record.
What kinds of properties can use getParkFlow?+
The available workflows are designed for apartment communities, private and commercial lots, campuses, offices, events, and temporary pop-up parking. A property can map exact spaces or use simple capacity when individual spaces do not matter.
Does every parking lot need a visual map?+
No. Permanent properties can use a visual map when exact spaces, levels, zones, or assignments matter. Pop-up lots are count-based and can sell parking without drawing individual spaces.
Do visitors need to download an app?+
No. Public visitor parking runs in a web browser. A visitor scans a QR code or opens the property link, enters the required vehicle and parking details, and completes checkout without a ParkFlow account. A compatible device and network connection are still required.
Accounts and the app
Who can log in to getParkFlow?+
Property managers, residents, security staff, and attendants use portals for their roles. Your account role, property access, and plan determine which tools are available. Residents and staff who need an account should ask their property manager for an invitation.
Log in to your portal →Is there a getParkFlow mobile app?+
The native getParkFlow mobile app is coming soon. You can use the web app in your phone, tablet, or computer browser today. Official app download links will be published on the mobile app page when the app launches. Visitors can already scan a parking QR code and check out without downloading an app.
Check mobile app availability →How does a property get started?+
Start with the Get started page to compare plans, begin property or pop-up lot setup, or contact the team about your operation. If self-serve signup is paused, contact getParkFlow for onboarding help.
Get started with getParkFlow →Can getParkFlow manage multiple properties?+
Yes. Enterprise includes portfolio tools for locations, team access, revenue, and payments, with organization or per-location payout arrangements. The pricing page lists included locations, additional-location pricing, and plan limits.
Compare Enterprise pricing →AI and data
What does the AI blueprint import do?+
On eligible plans, it reads a clear blueprint, PDF, image, or supported layout file and creates an editable first draft of the parking layout. The manager reviews the draft, corrects it in the visual editor, and decides when it is ready to publish.
Are AI imports unlimited?+
No. Starter includes 2 setup ai imports total. Pro and Enterprise include 5 ai imports in the first 7 days, then 2 per week. Pop-up lots are count-based and do not use AI imports.
Does ParkFlow publish an AI-generated map automatically?+
No. AI output may be incomplete or imperfect. It remains an editable draft until a property manager reviews the layout and chooses to publish the property workflow.
Can a property import or export existing spreadsheet data?+
Pro and Enterprise include CSV import and export for structured property data such as residents, units, spots, and plates. Recognized headers are matched and rows are reviewed before import. Starter and Pop-up do not include the CSV feature.
Pricing, payments, and control
What does getParkFlow cost?+
Pop-up is $0/mo with a 20% paid-parking platform fee. Starter is $79/mo for one-level lots up to 200 spots. Pro is $199/mo for unlimited levels and spots. Enterprise is $499/mo for 5 included locations, then $49 per additional location per month. Starter, Pro, and Enterprise have a 10% paid-parking platform fee; Stripe processing is separate.
Can residents pay for their assigned parking space online?+
Yes. On Pro and Enterprise, managers can set a monthly assigned-space price, including individual rates or free spaces. Residents initiate payment through Stripe Checkout. ParkFlow sends payment reminders, tracks overdue accounts, and lets managers record payments made in person. This is not automatic card charging. Resident assigned-space payments on Pro and Enterprise have a standard 5% platform fee. Stripe processing fees are separate.
Read about resident spot payments →How do parking payments work?+
Visitors and eligible residents pay through Stripe Checkout. Charges are created on the property’s connected Stripe account with getParkFlow’s disclosed platform fee applied. Stripe controls payment processing, settlement, and payout timing; Stripe processing fees are separate.
Can a manager review a payment request before the card is charged?+
Yes. A property can enable payment approval for visitors, residents, or both. The checkout authorizes the card and the manager can approve capture or decline the request. Authorization timing and release are controlled by Stripe.
Does getParkFlow make parking enforcement decisions?+
No. getParkFlow lets authorized staff look up current plates, passes, and flags. The property defines its policies, handles exceptions, and remains responsible for any warning, towing, citation, or other enforcement decision.
Have a property-specific question?
Tell us about the lot, its users, and the workflow you want to run.